Frequently Asked Questions
Q: Are you a real seller? How can I trust you?
A: Yes! Just check our Twitter RT's and our tagged photos on Instagram! There are photos from hundreds of buyers there. You can also view reviews left by verified buyers on our Yotpo reviews page.
Q: Do you ship to my country?
A: We ship worldwide. The only places we cannot currently ship to are: Turkey, Crimea & Sevastopol (Ukraine). Libya, Somalia, Syria, and Yemen.
Q: Where do you ship from?
A: North West England, United Kingdom.
Q: Where can I find your shipping costs?
Please visit our Shipping Costs page.
Q: Where can I find your shipping timescales?
Please visit our Shipping Information page.
Q: I'm new here. How do I make a purchase?
A: Welcome to our site! Don't worry, it's easy to make a purchase. Just add the items you'd like to your cart & click on 'CHECK OUT' at the top. You will then be directed to your cart, where you can make any last minute changes before beginning the purchasing process. Don't worry about Shipping Costs - they are clearly displayed before any payment is taken, however you preview/calculate them beforehand on our Shipping Costs page.
We do not have any hidden fees, taxes are already included in the prices displayed. At check out, please make sure you use the correct email address, or you won't receive your Order Confirmation, Shipping Confirmation, or any other important emails we may send. Please also double check your Shipping Address, ZIP/Postal Code and Telephone Number, as we cannot rectify mistakes once the product has been dispatched. If you'd like to be able to track your package, you must choose the Tracked (Express) service - the Standard service does not include a tracking code. To view more about shipping and our timescales, please visit our Shipping Information page.
Q: I don't have a PayPal account / I don't want to pay by PayPal. Can I use a debit or credit card?
A: Yes, you can pay by credit or debit card. Even though our payments are taken through PayPal, you do not need a PayPal account! At check out, keep pressing 'Continue' until you reach the PayPal login screen. Underneath, you'll find the option to 'Checkout as a guest'. Once you've clicked that, you will be prompted by PayPal to fill in your card details.
Q: Your website shows prices in a different currency to mine. How does this work, how much will I pay?
A: Once you make a purchase, the total amount (including P&P) will be converted into your local currency, then debited from your account in your local currency. You don't have to do anything, PayPal does all the work for you. To see how much your order will cost in your currency, just use the converter below. Remember to include your shipping costs!
Q: Will the Bleach London hair colours show up on dark hair?
A: No sorry, the colours won't show up on brown, black, or dark hair as they do not contain any lightening agents. These types of dyes work best on bleached blonde or naturally blonde hair. For the pastel shades to take, the hair needs to be a very light blonde. If you'd like advice on using the products or bleaching your hair, please tweet us at @bleachworldwide. If you don't want to (or can't) bleach your hair for whatever reason, we recommend trying out the Bleach London Hair Crayons & Fudge Urban Hair Chalks, which both show up on dark hair and wash out after each use.
Q: Do you sell the Bleach London Total Bleach, Dip Dye, or Beach Lights kits?
A: We're very sorry but we can't sell these items because it's illegal to send products that contain peroxide (hair bleach) by airmail. However, if you would like a similar product to bleach your hair, we recommend buying L'oreal Quick Blue Powder and L'oreal Developer from Amazon or your local hair supply store. You need both as you will need to mix them together.
Developer comes in different numbers for strength. Get 20 volume if you have light hair - eg. blonde, ginger, or light brown hair, 30 volume if you have medium to dark hair, or 40 volume if you have very dark brown, black, or asian hair. Don't buy 40 volume unless you have very dark hair thinking it will help make you blonder faster. It doesn't work like that, you will just cause extra damage to your hair for no reason. We also recommend picking up a tint bowl, a wide tint brush, and some close-fitting gloves. You can find these items at either Amazon or Sally's Beauty (hair supply store); the staff in there are usually trained hairdressers and should be able to help you.
Q: Do you sell the Bleach London White Toner?
A: Although this item is a toning dye, it still contains peroxide so unfortunately we can't send it in the post. Instead, I recommend buying the Bleach London Silver Shampoo and/or Silver Conditioner which will give you a ash blonde, white colour. Or, if you would prefer silver, grey or lilac toned hair (like Lou Teasdale's), we recommend using Fudge Clean Blonde Violet Toning Shampoo.
Side note: We don't recommend using toners that contain peroxide. Although the percentage of peroxide in toning dyes is low (15-20 Volume), toners usually need to applied on full length of hair, which means you're applying peroxide to areas of the hair which are already bleached, causing further damage. This might be acceptable if the colour lasted, but toning dyes don't routinely last long because bleached hair is porous (like a sponge) and doesn't hold colour well. Bleach blonde hair actually needs to be toned on a very regular basis if you want it to stay white or silver, and repeated application of hair dye/peroxide will eventually just cause the hair to snap off. You can prevent this by using purple shampoo instead of toning dyes. Toning shampoos are completely non-damaging, give great results, last as long as you use the product, are cheaper in the long run, plus it's a much, much easier application process, you just put it on in the shower!
Q: Do you sell the Bleach London Dry Shampoo?
A: Sadly, this item is also illegal to post outside of the UK as it's an aerosol. A great alternative (and personal favourite of ours) is Batiste Dry Shampoo, it comes all kinds of different fragrances, and now even comes in colours to match your hair.
Q: Could you give me some advice/help with my hair?
A: Sure, the best way is to email us at email@example.com or message our Facebook page. Please don't use Twitter Direct Messages to contact us as the messages get buried by our Auto Welcome DM's. Thank you!